New Feature: Employee Communcation History

Introducing Employee Communication History in the Partner Portal

At LaptopReturn.com, we’re always looking for ways to enhance your experience and make managing device returns as seamless as possible. That’s why we’re excited to announce a new feature in the partner portal: Employee Communication History.

This feature provides a clear overview of all interactions with employees during the return process, including:

• Emails sent to employees

• Notifications when emails are opened or links clicked

• Responses to emails or text messages

By tracking communication activity, you can quickly assess employee engagement and take action if returns are delayed or unresponsive. This added layer of insight helps ensure that devices are returned efficiently and nothing slips through the cracks.

Watch the video below to see how it works.

We’re here to help—if you have any questions or feedback, don’t hesitate to get in touch!